Ensuring the smooth running of the vet hospital
Our Customer Care Personnel
Our practice manager and customer care team ensure the effective and efficient running of our vet hospital.
Elyse was raised in Ballina on the NSW North Coast and joined Turramurra Veterinary Hospital in 2020, bringing with her over 20 years of experience in administration, management and customer care. Having previously held positions in executive support and office management, Elyse’s post graduate training and knowledge across multiple industries has strengthened the customer service team. With a husband, 3 sons and 3 Cocker Spaniels juggling a busy schedule is her forte.
When Heidi arrives for work the cats in boarding know they’re in for a treat! Heidi has amazing cat handling skills and a keen eye for detail. She is studying for a Bachelor of Pharmacy at Macquarie University in 2021 and will be a familiar face on reception and working as an Animal Attendant. Heidi is Dr Jim’s niece so it’s nice having a family connection too.
Customer Care and Trainee Vet Nurse
Jocelyn’s love for animals started from watching David Attenborough as a kid (she remains a fan!). During work experience at Featherdale Wildlife Park, Jocelyn fell in love whilst working hands-on with a diverse array of wildlife. From rehoming abandoned animals as a volunteer at the RSPCA for 2 years, Jocelyn became passionate about helping people take care of their pets. Jocelyn has just finished completing her Bachelor of Medical Science (Physiology and Immunology) at the University of Sydney and hopes to pursue postgraduate animal studies. Outside of work, Jocelyn loves to sing at the piano, talk to random animals on her walks, and most importantly, spoil her moodle Aki.
Natasha joined our customer care team in 2021 after having previously worked in a supervisory role in a dog boarding facility. She attended St. Leo’s College, grew up locally in Wahroonga, Hornsby and now resides in Berowra Heights.
Natasha’s natural love for animals means she is well-suited to welcoming every pet through our doors with compassion. In addition to this, being a competitive show-jumper has prepared her well for this role, where she is capable of handling high stress situations requiring a high level of concentration and attention to detail.
Natasha’s previous experience with animals of all sizes, ranging from dogs to horses, has heightened her knowledge in animal care and she has a particular interest in pet nutrition.
Natasha loves the team focussed culture at Turramurra Veterinary Hospital and thrives in our fast-paced and evolving environment, managing phones, pets and people in a calm and friendly manner.
Outside of work, Natasha’s interests include four-wheel driving around the beautiful NSW countryside, particularly Barrington Tops and Seal Rocks and hopes to one day live on a farm. She is currently studying marketing but still has time to compete in horse show-jumping and assist professional riders during competition. She lives with 3 beautiful dogs – Hunter, an Australian Shepherd, Jessie, a diabetic Border Collie and Cody an elderly Maltese cross, along with Freddie the rabbit.
Sayuri joined Turramurra Vet’s customer care team in 2020 and has brought a wealth of knowledge from previous customer services roles she has worked in, including retail, hospitality and Sydney’s Bridge Climb organisation.
Having grown up locally in St.Ives surrounded by her own pets, working in a veterinary practice with like-minded, down-to-earth, animal-loving people has been a welcome change for Sayuri. She loves looking after both the client and pet’s needs in what can be an emotionally challenging, ever-changing environment, interacting with species ranging from echidnas to rabbits.
Having attended Pymble Ladies’ College, Sayuri is described by her peers as a warm, kind-hearted and generous person, who always has a smile upon her face. Having travelled extensively through Scotland and Canada on a working holiday, Sayuri was able to adapt quickly to a variety of roles involving animals, including the Sundance Guest Horse Ranch (Canada) and nursing puppies 24/7 in a Newfoundland dog-breeding colony (Scotland).
A fast learner, Sayuri prides herself on her communication and listening skills, having completed an Associate Diploma in Professional Communication AMEB during her HSC. She is currently studying a Diploma of Stage and Screen Performance at the National Institute of Dramatic Art (NIDA).
In her spare time when she is not studying or working, Sayuri enjoys yoga, hiking, movies, reading and watching plays – in particular, comedies and dramas. She owns an older tabby cat named Nina who loves a cuddle.
Danielle joined our customer care team in 2021 with extensive experience from her prior position as part of the customer service team at a busy Sydney veterinary specialist practice.
Her original inspiration in joining a veterinary team came from watching ‘Bondi Vet’, and she was successful in gaining a role in the customer service team at the Small Animal Specialist Hospital (SASH) in North Ryde, where she held the position for 5 years.
While in this role, Danielle has gained insights and knowledge of veterinary procedures, veterinary medicines and emergency triage and is trained in handling client pet enquiries and reassuring worried pet owners in times of need.
Danielle has been an animal lover as long as she can remember, and has always had a pet as part of her family life growing up in Sydney, as her parents and grand-parents always made pets a big part of their lives.
With her positive and friendly manner, Danielle is always smiling and prides herself on being an excellent listener, ensuring that client expectations are met and followed up on.
Danielle is excited to be a part of the Turramurra Veterinary Hospital’s customer care team, where she loves getting to know our regular clients and their pets. She also enjoys working in a close-knit team has a particular interest in our pet behaviour and puppy school service.
In her spare time, Danielle enjoys spending time with her cheeky Shoodle (Shih Tzu cross Poodle), ‘Mia’, bush walking, watching movies, reading a good book and has recently become a beginner gardener.
Sienna was welcomed into our customer care team in 2021. She brings with her a warm and friendly face at all times and is enjoying working with a group of people who share the same love for animals.
Sienna’s interest in working with animals was heightened during lockdown as she had more time to spend more time with her own animals, realising how much of a positive impact her pets had on her life.
Sienna grew up in a horse-loving family, so naturally Sienna was also a horse-riding enthusiast. Her love of caring for animals, a desire to help others and prior experience in customer care makes Sienna well-suited to her role at Turramurra Vet.
Sienna brings with her extensive organisational skills from her prior roles in Events Management at The Boathouse Group at Whale Beach and the Treehouse Hotel in North Sydney, holding a Diploma of Events Management and a Certificate in Property Management.
Having attended school locally at Ravenswood in Gordon, Sienna has a strong work ethic, and has a drive to focus on our clients’ needs, making them feel welcome as the face of the business.
In her spare time, Sienna enjoys horse trail-riding, surfing and training for a half-marathon running goal. Her extensive menagerie includes two horses, Teddy and Carey, a Bernese Mountain dog, Banjo, a Golden Retriever, Archie and two Himalayan cats, Asha and Xandos.