Our Customer Care Team

Jacqueline

Client Services Manager

Jacqueline joined the Turramurra Veterinary Hospital team in 2023 and currently serves as our Client Services Manager. In this role, she ensures that our clients receive exceptional care and support, while also leading and mentoring our dedicated Customer Care Team.

Before joining Turramurra Vet, Jacqueline worked as an emergency vet triage receptionist, gaining valuable experience in high-pressure, client-focused environments. She holds a Bachelor of Arts from Macquarie University and is currently expanding her expertise in animal care by studying pet nutrition through Hills Science.

Originally from Scotland, Jacqueline grew up surrounded by animals, including dogs, cats, birds, and fish, sparking a lifelong passion for animal welfare. She met and married her husband in Australia, and together they have two children, Joshua and Nicola. Their family has also lived in Singapore and the USA, embracing the diverse cultures and celebrations that come with international living. These experiences deepened Jacqueline’s appreciation for different perspectives and enriched her ability to connect with people from all walks of life.

Pets have always been an integral part of Jacqueline’s family. Their beloved Burmese cat, Mr Jenkins, and Labrador, Tess, accompanied them on their overseas adventures. Today, she shares her home with two “foster-fail” cats, Hamish and Oscar, adopted during her time volunteering at the Rocky Mountain Feline Rescue in Colorado. Jacqueline has been fostering cats and kittens for over a decade, a testament to her unwavering commitment to animal care.

Jacqueline finds great fulfilment in her leadership role, where she can guide a team that makes a real difference in the lives of pets and their people. She thrives in Turramurra Vet’s collaborative environment, where compassion, professionalism, and a shared mission drive everything they do. For her, each day presents a new opportunity to support not only the animals in their care but also the families who love them.

Outside of work, Jacqueline enjoys spending quality time with her family, going to the gym, camping, reading, and winding down with a good glass of red wine—cheers!

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Sayuri

Customer Care 

Sayuri joined Turramurra Vet’s customer care team in 2020 and has brought a wealth of knowledge from previous customer services roles she has worked in, including retail, hospitality and Sydney’s Bridge Climb organisation.

Having grown up locally in St.Ives surrounded by her own pets, working in a veterinary practice with like-minded, down-to-earth, animal-loving people has been a welcome change for Sayuri. She loves looking after both the client and pet’s needs in what can be an emotionally challenging, ever-changing environment, interacting with species ranging from echidnas to rabbits.

Having attended Pymble Ladies’ College, Sayuri is described by her peers as a warm, kind-hearted and generous person, who always has a smile upon her face. Having travelled extensively through Scotland and Canada on a working holiday, Sayuri was able to adapt quickly to a variety of roles involving animals, including the Sundance Guest Horse Ranch (Canada) and nursing puppies 24/7 in a Newfoundland dog-breeding colony (Scotland).

A fast learner, Sayuri prides herself on her communication and listening skills, having completed an Associate Diploma in Professional Communication AMEB during her HSC. She is currently studying a Diploma of Stage and Screen Performance at the National Institute of Dramatic Art (NIDA).

In her spare time when she is not studying or working, Sayuri enjoys yoga, hiking, movies, reading and watching plays – in particular, comedies and dramas. She owns an older tabby cat named Nina who loves a cuddle.

Sammy

Customer Care

Grace

Customer Care

Naomi

Customer Care

Naomi joined the team at Turramurra Vet Hospital in May 2025, excited to combine her background in administration with her love for animals and genuine interest in connecting with people. She holds a Bachelor of Public Administration from the University of Applied Sciences in Amsterdam, where she worked on projects with organisations like Amnesty International, the local government, and the police force. These experiences gave Naomi a deeper understanding of social issues and sparked her passion for community engagement.

Naomi grew up in Ermelo, a small village in the Netherlands with a national park in its backyard, just like the Upper North Shore. She spent her childhood on a farm with dogs, and ponies, and her family were often called over to their neighbours’ when there were puppies to cuddle, lambs to bottle-feed, or calves being born, so Naomi’s love for animals started early! As she got older, Naomi competed in national Eventing with her Danish Warmblood horse, which required a high level of care and commitment. That experience continues to influence how she approaches her work today.

Naomi brings a consistent, proactive, and warm approach to her role, always aiming to create a welcoming space where clients feel supported and comfortable. Naomi loves getting cuddles from our four-legged visitors and enjoys being a part of a team that shares a real commitment to excellence. Just like a high-performing sports team, she appreciates how each team member at TVH brings something important to ensure the best care and experience for both pets and their people!