Ensuring the smooth running of the vet hospital
Our Customer Care Team
Our customer care team ensure the effective and efficient running of our vet hospital.
Customer Care Supervisor
Amanda was delighted to join our practice’s Customer Care Team in 2021. Amanda grew up in Wollongong’s Shell Harbour and Port Macquarie, and moved to Sydney as a fresh-faced 19-year-old to seek independence and employment opportunities. She began her career in the finance industry, working for Credit Union and then MLC. After nearly 20 years in finance, Amanda had a desire for a career change into the veterinary industry, to compliment her love for animals and helping people.
Amanda brings with her great expertise in customer service in both face-to-face client interactions and phone skills. She has previously completed courses in Leadership, Resilience and Emotional Intelligence, which has assisted in making a seamless transition into the veterinary world.
Despite being under pressure on busy and unpredictable days, Amanda is able to remain composed, and is dedicated to resolving client queries and assisting pets in need.
Being a mother of 3 beautiful children, Amanda is also seen as the mother-figure of the Customer Care team, offering support to newer team members, particularly in emergency situations as she is able to thrive in a fast-paced environment.
Described by her peers as generous and empathetic, Amanda’s dedication extends to pursuing further education, having undergone her Certificate III in Animal Studies through TAFE, to further her knowledge in the field.
Outside of work, Amanda enjoys gardening, sewing, tap dancing, catching up with friends, as well as spending time with her family.
Amanda has an extended family of pets including rabbits, budgies, fish, Pickles the cat and Zoe the Cavalier King Charles Spaniel.
Pet Health Writer
Danielle joined our customer care team in 2021 with extensive experience from her prior position as part of the customer service team at a busy Sydney veterinary specialist practice.
Her original inspiration in joining a veterinary team came from watching ‘Bondi Vet’, and she was successful in gaining a role in the customer service team at the Small Animal Specialist Hospital (SASH) in North Ryde, where she held the position for 5 years.
While in this role, Danielle has gained insights and knowledge of veterinary procedures, veterinary medicines and emergency triage and is trained in handling client pet enquiries and reassuring worried pet owners in times of need.
Danielle has been an animal lover as long as she can remember, and has always had a pet as part of her family life growing up in Sydney, as her parents and grand-parents always made pets a big part of their lives.
With her positive and friendly manner, Danielle is always smiling and prides herself on being an excellent listener, ensuring that client expectations are met and followed up on.
Danielle is excited to be a part of the Turramurra Veterinary Hospital’s customer care team, where she loves getting to know our regular clients and their pets. She also enjoys working in a close-knit team has a particular interest in our pet behaviour and puppy school service.
In her spare time, Danielle enjoys spending time with her cheeky Shoodle (Shih Tzu cross Poodle), ‘Mia’, bush walking, watching movies, reading a good book and has recently become a beginner gardener.
When Heidi arrives for work the cats in boarding know they’re in for a treat! Heidi has amazing cat handling skills and a keen eye for detail. She is studying for a Bachelor of Pharmacy at Macquarie University in 2021 and will be a familiar face on reception and working as an Animal Attendant. Heidi is Dr Jim’s niece so it’s nice having a family connection too.
Sayuri joined Turramurra Vet’s customer care team in 2020 and has brought a wealth of knowledge from previous customer services roles she has worked in, including retail, hospitality and Sydney’s Bridge Climb organisation.
Having grown up locally in St.Ives surrounded by her own pets, working in a veterinary practice with like-minded, down-to-earth, animal-loving people has been a welcome change for Sayuri. She loves looking after both the client and pet’s needs in what can be an emotionally challenging, ever-changing environment, interacting with species ranging from echidnas to rabbits.
Having attended Pymble Ladies’ College, Sayuri is described by her peers as a warm, kind-hearted and generous person, who always has a smile upon her face. Having travelled extensively through Scotland and Canada on a working holiday, Sayuri was able to adapt quickly to a variety of roles involving animals, including the Sundance Guest Horse Ranch (Canada) and nursing puppies 24/7 in a Newfoundland dog-breeding colony (Scotland).
A fast learner, Sayuri prides herself on her communication and listening skills, having completed an Associate Diploma in Professional Communication AMEB during her HSC. She is currently studying a Diploma of Stage and Screen Performance at the National Institute of Dramatic Art (NIDA).
In her spare time when she is not studying or working, Sayuri enjoys yoga, hiking, movies, reading and watching plays – in particular, comedies and dramas. She owns an older tabby cat named Nina who loves a cuddle.