Making Your Cat’s Stay Enjoyable!
Cat Boarding Pre-Arrival and Boarding Info
Arrival at the Turramurra Cat Hotel
To help your cat settle in and feel calm and comfortable on arrival at the Turramurra Cat Hotel, we have Feliway pheromone diffusers installed in the hotel room. Each condo and suite also has Feliway pheromone applied prior to a new cat checking in.
Please ensure that you leave adequate contact details for while you are away and if you are uncontactable, there is someone we can contact on your behalf if required.
Check In and Check Out Procedure
Turramurra Cat Hotel is located with Turramurra Veterinary Hospital, a modern and family run veterinary clinic. Please allow 15 minutes for the check in process to complete our admission paperwork, ensure your cat’s vaccination, tick and worming treatment is up to date and obtain all relevant contact details.
Please take note of the following Check in and Check out times:
Monday to Friday – 12pm until 6pm
Saturday – 11am until 3pm
Sunday – 11am until 3pm
We ask that on the day of check out that you collect your cat between 9am-12pm so that the boarding accommodation can be cleaned and prepared for the next guest.
If you require a time outside of these hours, then please request a time in advance and we will do our best to accommodate you.
Easter, Christmas and Public Holiday Hours
The Turramurra Cat Hotel operates 365 days per year through public holidays (including the Christmas – New Year week and the four days of Easter). The cats are monitored and fed as normal with daily cleaning of the condos.
No check-ins or check-outs will be conducted on public holidays so your cat must be checked in on the day before (or earlier) and can not be checked-out until the day after the public holiday(s).
To limit the risk of disease transmission, all boarding cats must be up to date with their F3 vaccination, which covers Feline Herpesvirus (cat flu), Feline Calicivirus and Feline Enteritis. The vaccination must be current until the last day of boarding.
Your vaccination certificate needs to be presented on arrival or emailed to us at email@example.com prior to your cat’s stay. If your cat was vaccinated at Turramurra Vet then we will have the record on file.
If your cat’s vaccination has lapsed, then one of our veterinarians will be able to examine and vaccinate your cat the day they arrive. Our vaccination and full veterinary health exam fee is $139.
Parasite Control – Fleas, Ticks and Worms
Fleas and Ticks
All boarding cats must be up to date with a registered tick and flea preventative. This includes exclusively indoor cats. Accepted registered products are Bravecto, Bravecto Plus and Revolution Plus. If your cat is not up to date with tick prevention at admission, they will be treated with a single Bravecto spot-on at owner’s expense. Paralysis tick toxicity is a common, life threatening problem seen frequently at our practice in both outdoor and indoor cats.
All boarding cats must be up to date with their worming treatment (ie within the last 3 months). If not up to date, they will be treated with a Milpro tablet or Profender spot-on at owner’s expense ($20.00).
What if My Pet is on Medication?
Additional fees may apply for medical boarders (cats requiring medication and / or special veterinary supervision). Please contact us in advance of your cat’s stay so that we may discuss your cat’s requirements. Please bring enough medication for your cat’s stay, with an extra day or twos medication if any delay in your return is possible, or if medications are chewed up and spat out. Some medications can only be ordered and dispensed by the bottle, so if your cat’s medications runs out, we may need to dispense an entire bottle.
If you are not a regular Turramurra Vet client, then a valid up to date vaccination certificate is required (which must be performed annually). For cats requiring medication, a complete medical history should be supplied.
Providing they are stable, diabetic cats that are existing Turramurra Vet patients may be boarded by special consideration. Approval is on a case by case basis.
All hotel guests are fed premium Hill’s dry and wet food (unless you specified otherwise). If you would prefer your cat to continue their usual diet or if they have special dietary requirements, please bring the food with them and we will happily use it in place of our Hill’s food. Please label all cat food clearly.
Bedding and Toys
All cats are provided with plenty of soft fleece blankets. Due to strict hygiene standards, our bedding is washed regularly so we prefer that you do not bring extra blankets or beds from home.
For safety purposes, toys are not permitted to be left with your cat while boarding with us, but don’t worry, your cat will receive lots of cuddles, attention and exercise time while staying here with us. There is even a scratching post provided for cats during their exercise time.
In Case of Illness
Turramurra Cat Hotel is located within the Turramurra Veterinary Hospital, a modern and family run veterinary clinic. Members of our nursing team will check all cats on a daily basis to ensure they are eating, drinking and toileting normally, as well as to make sure there are no signs of illness. Should our staff feel that your cat is unwell during their stay with us, they will alert one of our vets who will assess your cat. If any treatment is required, we will contact you on your requested phone number to discuss the situation. In the event that you are unable to be contacted, for welfare reasons, we will proceed with treating your cat as required, at owner’s expense.
When you fill out your cat’s admission paperwork, you will nominate your best contact point in case of illness.
Deposit and Refund Policy
If you are booking your cat in over a holiday period, we require a $100 deposit per cat to hold the reservation. We will happily refund this deposit if the booking is cancelled up to 7 days before the first night of your cat’s stay.
Turramurra Cat Hotel Boarding Rates
Cosy Cat Condos
These individual cat apartments are architecturally designed in conjunction with cat behaviourists to make your cat’s stay extremely enjoyable, stress-free and comfortable. They all feature multiple sleeping areas with soft fluffy bedding and hidey holes for your cat to be as interactive or as private as possible.
All apartments feature unidirectional air flow to keep your cat’s apartment air clean and reduce the chance of your cat being disturbed by the smell of its feline neighbours.
Cosy Cat Condos are priced at $35 per night and take a maximum of 1 cat.
Luxury Double Suites
Our luxury themed suites are premium multi-level suites which provide your cat with extra floor space and height to fulfil their natural ‘exploring’ tendencies. They feature multiple sleeping/resting areas, including a sun-drenched top level, which allows your cat access to a large window overlooking Bannockburn Road.
Our double-sized luxury Suites are priced at $45 per night for 1 cat, or $70 per night for 2 cats from the same family. Choose from the Paris Suite, the African Safari Suite or the Hawaiian Suite (these are all suitable for 1 or 2 cats).
Buckingham Palace Triple Suite
Our largest and most luxurious suite is the Buckingham Palace Suite and provides suitable quarters for our most discerning felines. It has space for 3 cats from the same family if required and has multiple areas for all occupants to lounge comfortably. It features windows on two sides, providing an enticing view over our fish pond and a street view of Bannockburn Road so your cat can keep up to date with the local social scene.
The Buckingham Palace Suite is priced at $55 per night for 1 cat, $80 per night for 2 cats, or $100 per night for 3 cats.
Booking the Turramurra Cat Hotel
Remember, bookings are essential to avoid disappointment as there are only 8 condos and 4 suites available.