Ensuring the smooth running of the vet hospital
Our Customer Care Team
Our customer care team ensure the effective and efficient running of our vet hospital.
Jacqueline
Client Services Manager
Jacqueline joined the Turramurra Veterinary Hospital team in 2023 and currently serves as our Client Services Manager. In this role, she ensures that our clients receive exceptional care and support, while also leading and mentoring our dedicated Customer Care Team.
Before joining Turramurra Vet, Jacqueline worked as an emergency vet triage receptionist, gaining valuable experience in high-pressure, client-focused environments. She holds a Bachelor of Arts from Macquarie University and is currently expanding her expertise in animal care by studying pet nutrition through Hills Science.
Originally from Scotland, Jacqueline grew up surrounded by animals, including dogs, cats, birds, and fish, sparking a lifelong passion for animal welfare. She met and married her husband in Australia, and together they have two children, Joshua and Nicola. Their family has also lived in Singapore and the USA, embracing the diverse cultures and celebrations that come with international living. These experiences deepened Jacqueline’s appreciation for different perspectives and enriched her ability to connect with people from all walks of life.
Pets have always been an integral part of Jacqueline’s family. Their beloved Burmese cat, Mr Jenkins, and Labrador, Tess, accompanied them on their overseas adventures. Today, she shares her home with two “foster-fail” cats, Hamish and Oscar, adopted during her time volunteering at the Rocky Mountain Feline Rescue in Colorado. Jacqueline has been fostering cats and kittens for over a decade, a testament to her unwavering commitment to animal care.
Jacqueline finds great fulfilment in her leadership role, where she can guide a team that makes a real difference in the lives of pets and their people. She thrives in Turramurra Vet’s collaborative environment, where compassion, professionalism, and a shared mission drive everything they do. For her, each day presents a new opportunity to support not only the animals in their care but also the families who love them.
Outside of work, Jacqueline enjoys spending quality time with her family, going to the gym, camping, reading, and winding down with a good glass of red wine—cheers!
Sayuri
Customer Care
Sayuri joined Turramurra Vet’s customer care team in 2020 and has brought a wealth of knowledge from previous customer services roles she has worked in, including retail, hospitality and Sydney’s Bridge Climb organisation.
Having grown up locally in St.Ives surrounded by her own pets, working in a veterinary practice with like-minded, down-to-earth, animal-loving people has been a welcome change for Sayuri. She loves looking after both the client and pet’s needs in what can be an emotionally challenging, ever-changing environment, interacting with species ranging from echidnas to rabbits.
Having attended Pymble Ladies’ College, Sayuri is described by her peers as a warm, kind-hearted and generous person, who always has a smile upon her face. Having travelled extensively through Scotland and Canada on a working holiday, Sayuri was able to adapt quickly to a variety of roles involving animals, including the Sundance Guest Horse Ranch (Canada) and nursing puppies 24/7 in a Newfoundland dog-breeding colony (Scotland).
A fast learner, Sayuri prides herself on her communication and listening skills, having completed an Associate Diploma in Professional Communication AMEB during her HSC. She is currently studying a Diploma of Stage and Screen Performance at the National Institute of Dramatic Art (NIDA).
In her spare time when she is not studying or working, Sayuri enjoys yoga, hiking, movies, reading and watching plays – in particular, comedies and dramas. She owns an older tabby cat named Nina who loves a cuddle.
Heidi
Customer Care
Heidi began working at Turramurra Veterinary Hospital in 2018, helping out with administration work and cat boarding. She is somewhat of a chameleon within the practice, now working as part of the Customer Care Team, as well as a Hospital Assistant and occasionally in a Consult Support role, giving our vets assistance while they care for our clients’ pets.
Heidi is Dr James Thompson’s niece, and so grew up exposed to the veterinary world from a very young age. She has always had a deep love for animals and respect for veterinary science. She is currently studying her Bachelor of Pharmacy at the University of Sydney in order to fulfil her dream of working in the pharmaceutical industry. Heidi’s favourite part of working in our practice, is meeting all the different animals and getting to know their personalities as well as seeing their progress and recovery. In particular, she finds it incredible that our vets know how to make animals feel comfortable and safe in a foreign environment.
Heidi is fascinated by the overlap and differences in human and animal medicine. Owning her own cat, Lola, since she was five, Heidi has excellent cat handling skills and can often be found doing the rounds feeding, cleaning, and providing enrichment for our cat boarding residents. Lola was adopted by Heidi’s family from our practice when she was just a kitten, and is warm and affectionate towards her family. Heidi enjoys working at TVH due to the positive atmosphere, and how team members support and look after one another. No matter how many questions she asks, vets and nurses will always take the time to explain the details. When Heidi isn’t at work, you can find her at a Pilates or F45 class or spending quality time with her friends trying out new restaurants and cafes or swimming at the beach.
Sammy
Customer Care
Imogen
Customer Care
Imogen joined Turramurra Vet’s customer care team in December 2023. Her passion for animals was nurtured by a childhood surrounded by dogs, chickens, rabbits and guinea pigs. With an inherent understanding of animals’ needs and behaviours, Imogen channels this passion into providing exceptional care and support for both pets and their owners.
Prior to joining the Turramurra Vet family, Imogen worked at a dental practice in the heart of Melbourne’s Central Business District. This experience honed Imogen’s ability to cater to diverse client needs, ensuring personalised attention and satisfaction in a fast-paced environment.
With deep roots in the local community, Imogen attended Pymble Public School and later Pymble Ladies’ College. She recently graduated from the University of Melbourne with a Bachelor of Science majoring in human physiology. Imogen is interested in the connection between human and veterinary medicine. Furthermore, she appreciates the human-animal bond that is beneficial to the mental, physical and social health of both people and animals.
Being a recent addition to the team, Imogen looks forward to meeting lots of different animals and getting to know our regular clients. Outside of work, Imogen enjoys spending time with her friends and family as well as running, yoga and reading.
