Our Customer Care Team

Jacqueline

Client Services Manager

Jacqueline joined the Turramurra Veterinary Hospital team in 2023 and currently serves as our Client Services Manager. In this role, she ensures that our clients receive exceptional care and support, while also leading and mentoring our dedicated Customer Care Team.

Before joining Turramurra Vet, Jacqueline worked as an emergency vet triage receptionist, gaining valuable experience in high-pressure, client-focused environments. She holds a Bachelor of Arts from Macquarie University and is currently expanding her expertise in animal care by studying pet nutrition through Hills Science.

Originally from Scotland, Jacqueline grew up surrounded by animals, including dogs, cats, birds, and fish, sparking a lifelong passion for animal welfare. She met and married her husband in Australia, and together they have two children, Joshua and Nicola. Their family has also lived in Singapore and the USA, embracing the diverse cultures and celebrations that come with international living. These experiences deepened Jacqueline’s appreciation for different perspectives and enriched her ability to connect with people from all walks of life.

Pets have always been an integral part of Jacqueline’s family. Their beloved Burmese cat, Mr Jenkins, and Labrador, Tess, accompanied them on their overseas adventures. Today, she shares her home with two “foster-fail” cats, Hamish and Oscar, adopted during her time volunteering at the Rocky Mountain Feline Rescue in Colorado. Jacqueline has been fostering cats and kittens for over a decade, a testament to her unwavering commitment to animal care.

Jacqueline finds great fulfilment in her leadership role, where she can guide a team that makes a real difference in the lives of pets and their people. She thrives in Turramurra Vet’s collaborative environment, where compassion, professionalism, and a shared mission drive everything they do. For her, each day presents a new opportunity to support not only the animals in their care but also the families who love them.

Outside of work, Jacqueline enjoys spending quality time with her family, going to the gym, camping, reading, and winding down with a good glass of red wine—cheers!

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Naomi Pieper

Office Manager & Customer Care

Naomi joined the team at Turramurra Vet Hospital in May 2025, excited to combine her background in administration with her love for animals and genuine interest in connecting with people. She holds a Bachelor of Public Administration from the University of Applied Sciences in Amsterdam, where she worked on projects with organisations like Amnesty International, the local government, and the police force. These experiences gave Naomi a deeper understanding of social issues and sparked her passion for community engagement.

Naomi grew up in Ermelo, a small village in the Netherlands with a national park in its backyard, just like the Upper North Shore. She spent her childhood on a farm with dogs, and ponies, and her family were often called over to their neighbours’ when there were puppies to cuddle, lambs to bottle-feed, or calves being born, so Naomi’s love for animals started early! As she got older, Naomi competed in national Eventing with her Danish Warmblood horse, which required a high level of care and commitment. That experience continues to influence how she approaches her work today.

Naomi brings a consistent, proactive, and warm approach to her role, always aiming to create a welcoming space where clients feel supported and comfortable. Naomi loves getting cuddles from our four-legged visitors and enjoys being a part of a team that shares a real commitment to excellence. Just like a high-performing sports team, she appreciates how each team member at TVH brings something important to ensure the best care and experience for both pets and their people!

Sayuri

Customer Care 

​Sayuri joined Turramurra Vet’s customer care team in 2020 and has brought a wealth of knowledge from previous customer services roles she has worked in, including retail, hospitality and Sydney’s Bridge Climb organisation.

Sayuri grew up locally in St Ives and attended Pymble Ladies’ College. Surrounded by her own pets from a young age, working in a veterinary practice with like-minded, animal-loving people has been a welcome change. She loves looking after both the client and pet’s needs in what can be an emotionally challenging, ever-changing environment, interacting with all kinds of patients ranging from cats to echidnas.  

Sayuri is a warm, kind-hearted and generous person, who always has a smile upon her face. A proactive and fast learner, Sayuri prides herself on her communication and listening skills. Having travelled extensively through Scotland and Canada on a working holiday, Sayuri was able to adapt quickly to a variety of roles involving animals, including the Sundance Guest Horse Ranch (Canada) and nursing puppies in a Newfoundland dog-breeding colony (Scotland).

While not at the clinic, Sayuri is keeping busy pursuing her creative dreams as an actor. She completed a Diploma of Stage and Screen Performance at the National Institute of Dramatic Art (NIDA) and is excited to see what the future holds. In her spare time, Sayuri enjoys yoga, hiking, movies and watching plays. In early 2024, Sayuri unexpectedly adopted not one but two adorable kittens – Sumi and Tora, both brought to TVH and in need of a home.

Sammy

Customer Care

Samantha’s lifelong love for animals (big and small) and desire to support both pets and the people who care for them inspired her to join the TVH team in January 2023. Studying a Bachelor of Biomedical Engineering (Honours) and Bachelor of Commerce at the University of Sydney, alongside her prior customer service experience has allowed Sammy to combine her interest in healthcare and her organisational skills, making veterinary reception a perfect fit.

Sammy grew up locally in the North Shore and attended Abbotsleigh in Wahroonga, making her well-accustomed to the local community she meets working at Turramurra Vet. Her passion for animal care was influenced by growing up with family pets and spending time around animals throughout her life. Being an avid cat lover, she always stops to say hi to the stray cats she meets while travelling.

Working at TVH, Sammy enjoys the supportive and collaborative culture between all team members, and the owners and pets we help every day. Being part of the solution and having the opportunity to make a difference makes Sammy an eager and keen member of our team. Known for her warm, approachable and empathetic personality, Sammy takes pride in creating a welcoming environment for our clients and their pets.

Outside of work, Sammy enjoys spending time with her family and friends, staying active and unwinding with hobbies that help her recharge such as reading and journalling. Alongside this, Sammy loves to learn and dedicates her time to her university studies, while always looking forward to coming home to her own furry companions; a lovely ginger cat called Max, a German Shepherd Chase, and her family’s newest addition, a cavoodle named Kane.

Caitlin

Customer Care

Caitlin is a North Shore local and joined the TVH team in October 2025, excited about the opportunity to work in a veterinary practice and expand her strong customer service skills into a clinical setting as she begins studies in her true passion—sports medicine. With a background in hospitality and event management, Caitlin holds a Diploma in Event Management, equipping her with and the ability to thrive in fast-paced, complex environments.

Caitlin has loved getting to know the dynamic team at TVH. She has a strong interest in customer care and strives to create a memorable experience for every client. For Caitlin, each visit is about more than veterinary care, it is about ensuring a positive experience from the moment a client walks through the door to the time they leave. She is passionate about building meaningful relationships with clients and fostering strong connections within the local community.

Caitlin grew up with Honey, her family dog, who showed her the kind of unconditional love pets provide in families. This deepened her understanding of the bond between pets and their owners. Caitlin enjoys spending her free time at the gym and loves going out for a sweet treat and a coffee.

Grace

Customer Care

Grace joined the TVH Customer Care team in October 2025. Having grown up with a Jack Russell and pigeons, she has long had an affinity for animals and is excited to support both pets and their owners in a veterinary setting. Grace is currently studying Law and International Relations at Macquarie University and brings four years of experience in customer service from her roles in the bakery and fresh produce sections at Coles Supermarket. She is keen to apply her skills of communication, organisation, and client care within a veterinary environment.

Raised in Beecroft, Grace attended Cheltenham Girls’ High School. She is known for her kind and approachable nature and strives to ensure that everyone feels welcome and heard. Working in a veterinary practice has been both emotionally challenging and deeply rewarding, allowing Grace to express her genuine love for animals while helping facilitate strong connections between veterinarians, pet owners, and the animals in their care. She values the continual learning the role offers and enjoys that no two days at TVH are ever the same.

Outside of work, Grace enjoys spending weekends in Port Stephens, where she has developed a strong appreciation for nature. She loves bushwalking, bike riding, camping and swimming at the beach. Grace is also the proud owner of a Kelpie named Sooty, who is always eager for a long walk or a game of fetch.