Important information about keeping everyone safe

COVID-19 Information

COVID-19 Infection Control at Turramurra Vet

Keeping Clients & Staff Safe

With the latest COVID-19 pandemic lockdown advice, Turramurra Veterinary Hospital has taken strict steps to ensure the safety of clients and staff. The health and well-being of the animals we treat is paramount and we appreciate that clients have been understanding of our changed work practices. Please don’t think us unfriendly as we keep our distance.

Arriving at Turramurra Vet Hospital for your appointment or procedure

When you arrive at Turramurra Vet Hospital, please remain in your vehicle and call our customer care team on (02) 9988-0198 or press the buzzer on the front door of the clinic. We will then notify the Vets of your arrival. A staff member will then take your pet through for their appointment. The Vet will call you during the examination to discuss findings / treatment along with history of your pet. Payment will be made over the phone with our Customer Care Team before your pet is returned to you.

If your pet is booked in for a procedure, please ensure you complete the online admission form prior to arrival and follow the same process outlined above. A Vet will phone you before the procedure to go through the admission process and then after the procedure providing you with a discharge time. Payment will be made over the phone before your pet is returned to you.

We politely request that clients wait outside until the receptionist opens the door to collect your pet for their appointment. The front door of the clinic will be locked and opened only to collect your pet.  Please ensure you maintain the 1.5m social distancing safety recommendation as you wait outside the clinic.   Please ensure you wear a mask at all times.

Veterinary consultations

Our veterinarians will use hospital-grade sanitiser prior to examining your pet, dispensing any medications to you or signing vaccination certificates.

Consultations via telemedicine, where a vet will call you at the allocated appointment time, are available.

Online appointments are available which are the easiest way to book.

Payment

Contactless payment is to be made over the phone with our Customer Care Team prior to your pet being returned to you.

Infection control within the practice

As part of our university training, vets are trained in infectious disease control and we are skilled in managing some of the most infectious diseases in our furry friends, such as Parvovirus. Using this knowledge of virology and barrier nursing we have implemented procedures including but not limited to:

  • Hand sanitising and hand washing between all staff and client interactions
  • Disinfecting the clinic multiple times per day using hospital-grade disinfectant and wipes
  • Practising social distancing of 1.5m within the workplace
  • Wearing gloves if two people are handling an animal
  • Wearing masks for consultations
  • Keeping doors open between rooms frequently visited within the practice so that staff limit their use of door handles
  • Each stethoscope is being used by only one staff member
  • Spraying items touched by more than one person with disinfectant after use e.g. phones, fridge door handle
  • Not sharing utensils or mugs within the clinic

Turramurra Veterinary Hospital was already renowned for our cleanliness, being the only ASAV accredited Hospital of Excellence on the North Shore. Our staff always keep our hospital spotless, with multiple daily cleans; this is augmented by commercial cleaners, now stepped up to twice weekly, plus regular commercial floor buffing.

Opening Hours

Our hours of operation are as follows:
Weekdays 7:30am – 7pm
Saturdays 7:30am – 4pm
Sundays 9am – 4pm

Repeat medication requests and parasite control for your pet

For pets on chronic medication, it would be sensible to have a 3 month supply at home. Please request medication (and food or treats) online on our Medication/Food Reorder Form for FREE courier delivery via Sendle for orders over $49 (otherwise a delivery fee of $7.95 applies).

This helps reduce traffic through the clinic and reduce human to human contact. Please note that vets must comply with the Australian Pesticides and Veterinary Medicines Authority (APVMA) for S4 prescription medicines. It is at the vet’s discretion as to whether repeat medication may be dispensed – sometimes rechecks are required to maintain safe prescribing practices.

If tick control, worming or treats are required (and not prescription medication or food) please utilise our online vet shop.

Food orders

We are taking food orders as per usual through our regular suppliers. Please call our Customer Care Team to place your food order, once payment over the phone has been made you can pick your item up when it becomes available.

Requests for medication and food may be made online at https://www.turramurravet.com.au/medication-reorder-form/.

We have also launched our online Vet Shop which has a limited range of our preferred tick control products, wormers and treats (not for prescription medications or food): https://www.turramurravet.com.au/vet-shop/. These products may be purchased as “click and collect” or couriered to you.

Emergency cat boarding

The Turramurra Cat Hotel is remaining open for luxury boarding during the COVID-19 pandemic. If you have a friend or family member admitted into hospital and they need their cat urgently looked after, please let us know – we can help. There are spaces available to ensure that pets are not abandoned during this crisis.

Can my pet catch Covid-19 coronavirus?

There is still a lot of unknowns with Covid-19 coronavirus, however at this stage, there is no evidence that pets play a role in human transmission. Where dogs have tested positive overseas (2 cases so far), they have been weakly positive and have been in direct and constant contact with a COVID-19 positive human showing symptoms. These dogs themselves have failed to show any symptoms so are thought by virologists to be a ‘dead end host’ which means the virus is unable to transfer from the pet to another being. Our veterinary scientists are being updated frequently as research emerges about this disease.

 

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